I would rate FYI way above 5 stars if allowed. My relationship with them came about thru a home warranty service company n from the 1st contact with them setting up an appointment, to having Blake, repair service rep., coming out 2 check our furnance, 2 the end resulting badly due 2 a negative action on the part of the home warranty company. (American Waters home warranty, which I would give a minus stars to on two separate occassions. OUCH, Learned my lesson. Burn me once shame on U, burn me twice, shame on me. Changing home warranty companies) FYI Contractors has gone far above what would have been required under the circumstances.